Skip to main content

FAQ – Frequently asked questions

You will find most of the answers here. If you have any further questions, please do not hesitate to contact us.

Do you deliver to home?

The delivery service is available daily, between 11:00 and 17:00. We deliver with our own refrigerated truck and do not collaborate with external suppliers. The order can arrive at any time during this interval, so we do not deliver at a fixed time.

The order must be registered at least one day before delivery. To confirm the products and delivery, one of our operators will contact you by phone, or you can contact us at phone number 0790002000 or mail [email protected].

What is the price per kg for customized cakes?

Custom cakes can vary greatly from one model to another. The basic price is 150 lei/kg, and depending on the complexity of the model (eg: human figurines, Disney 3D figurines, robot figurines, handmade flowers, special lace, gold leaf, etc.) customization work can be added, which varies between 50 - 1000 lei. If you have a picture of the desired model, you can send us a request for an offer to the e-mail address [email protected] or on WhatsApp 0790002000 a picture of the cake and we will immediately communicate all the necessary information.

Can we come with models from outside or do you just make what you have in your portfolio?

Most of the custom cakes we make are the designs chosen by the customer, designed by us according to the requirements or chosen directly from our range of designs.

Yes, you can come with your own model. We do not promise to reproduce it identically but we promise to make it in a better version! 😊

To be sure that it can be reproduced, it is good to send a picture to the email address [email protected] or WhatsApp 0790002000.

Where do we find the compositions for the personalized cakes?

Custom cakes can be made from almost all of our standard cake compositions, which you can find here: www.zoomserie.ro/categorie/torturi. The availability of the composition will be confirmed with one of the confectionery operators.

Where can we find the offers for the Candy Bar?

The offers are determined individually, depending on several criteria: the date of the event, the city, the restaurant, the time at which the guests arrive, the theme and the number of people. You can send us all this information to the email address [email protected] and we will get back to you within 2 days with the offer specially designed for you.

Can the compositions be combined with each other?

If you want two compositions in one cake, it is good to register the order in advance, 6-10 days in advance. We will have confirmation only after we receive the answer from the laboratory.

Do you use cream ice cream?

All our products are frozen immediately after production. Refrigeration, as a process, means cooling products to temperatures near the freezing point, without the appearance of ice in the product.

You will notice that a cake straight out of the freezer (frozen), when cut, you can see that the layers are syrupy, the cream is cold, there are no ice blocks and the taste is that of an ice cream cake.

The top only remains cold and the cream has the texture of ice cream. In most cases, certain varieties are better frozen than thawed.

The cakes can be defrosted in about 1-6 hours, depending on the composition and size.

For events, layered cakes, covered in butter cream or sugar paste, should be kept at a temperature of at least -5 - 0 degrees Celsius. otherwise, we risk external damage to the product. Our cakes and cookies have a soft, slightly syrupy texture and then we run the risk of the decoration / colors or sugar paste melting / leaking, the colors combining. Something we don't want.

Are the cakes made on site?

Cakes can be made in a relatively short time, overnight or even on the same day, depending on the model, composition and availability, but not on the spot! On holidays and for special events (christening, wedding, anniversary) it is good to register your order in advance, especially if we have larger quantities and special models. Either way, in our patisseries you'll always find custom cakes, free range, ready to take home!

How far in advance can we place the order?

The minimum time we suggest is 3-5 days. There are cases where the cake pattern is very complicated and then we need even 10 days to receive all the necessary materials or cases where we can make the cake on the same day.

We also have custom cakes ready to buy, straight from the shop window, free. models are varied and usually satisfy almost all requirements!

Do you have fireworks?

No, unfortunately we do not sell fireworks.

With us you will find simple candles (white, pink, blue) and number shaped candles.