Return / cancellation policy
If you have ordered a product on www.zoomserie.ro , and when you pick it up it does not correspond to the description and specifications mentioned on the website or to the details you mentioned in your order, you can refuse to pick up the product or you can return the product within 24 hours and you will receive your full money back.
Product manufacturing influences results.
The products shown in the pictures on www.zoomserie.ro are for presentation purposes only, their decoration is standard, with the possibility of adding accessories depending on www.zoomserie.ro’s ability to meet your requirements. When ordering online you can opt for customised decorations which are confirmed later by the www.zoomserie.ro operator by phone.
Custom cakes may not be identical, as they are handmade and may have slight changes due to quantities (in the pictures there may be smaller or larger cakes than the quantity you want).
For each custom cake, depending on the model chosen and the number of servings requested, we will confirm the minimum quantity required to make it, and you must accept a margin of +/- 500 grams of the quantity confirmed by www.zoomserie.ro. As this is a different project, we can only approximate the minimum quantity needed to complete it.
Cancellation of orders
In the case of customized products, due to the complexity of the decorative elements, the order can be cancelled before delivery, with a minimum time equal to the production time. (Example: For a cake with a production time of 48 hours you can cancel the order, with a minimum of 2 days before delivery). In case you cancel your order after production has started, we reserve the right to retain the deposit charged at the time of placing the order.
The customer is obliged to respect the pick-up date of the order. Any changes to the pick-up date can be made by phone or email to comenzi@zoomserie.ro, with a phone confirmation from the bakery. If the customer does not pick up the product on the agreed date and does not communicate the change by telephone, this will result in the tacit cancellation of this order.
Additional Questions
If you have any questions, special orders or additional questions, we are at your disposal anytime, via e-mail at comenzi@zoomserie.ro , or by phone 0751222265 between 10:00-20:00.
